Relationship  Management
 

• Developing relevant communication skills, behavioural techniques and approaches needed to win and maintain successful and long lasting relationships.

• Building trust by understanding the needs, desires and expectations of internal and external customers, stakeholders and team members

• Maintain a positive can-do attitude in the most challenging situations

• Using key tools and techniques of effective verbal and non verbal communication​

• identifying own preferred style of influencing and understanding its impact on the environment

• Handling difficult conversations 

 

Using a range of exercises, role plays, self-assessment tools and discussions to build sustainable relationships

 

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